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Mail your question or comment regarding our website to:
Attn: Customer Care
160 Delaware Ave
Buffalo, NY 14201


Call our Customer Care Department at:


Monday-Friday: 8AM-7PM CST

Saturday: 11AM-3PM CST

Sunday: Closed

Thanksgiving Hours: Nov. 27 8AM-3PM CST; Nov. 28 CLOSED; Nov. 29 CLOSED; Nov. 30 9AM-3PM CST

Christmas Hours: Dec. 24 8AM-3PM CST; Dec. 25 CLOSED; Dec. 26 12PM-7PM CST

New Year's Hours: Dec. 31 8AM-3PM CST; Jan. 1 CLOSED; Jan. 2 12PM-7PM CST


Corporate Headquarters

New Era Cap Company, Inc
160 Delaware Avenue
Buffalo, New York 14202

Toll Free: 1(877)NEC-5950

Telephone: 1(716)604-9000

Fax: (716)604-9299 


Please complete and send the following form with any questions and/or comments you may have regarding New Era. One of our customer care representatives will return your message as quickly as possible when a response is required.